Agency Questions, Answered.

Creating a store on CEZN is simple! Click the "Start Free Trial" button on any page, fill in your business name, email address, and choose a password. Your store will be ready in under 2 minutes. You can then customize your store's appearance, add products, and configure payment methods from your dashboard.

Not at all! CEZN is designed for entrepreneurs of all skill levels. Our intuitive drag-and-drop interface, pre-built templates, and guided setup wizard make it easy for anyone to create a professional online store. No coding or design experience is required. Plus, our support team is always available to help.

CEZN offers a 14-day free trial with full access to all features. No credit card is required to start your trial. During this period, you can set up your store, add products, and even start making sales. At the end of the trial, you can choose a plan that fits your business needs.

We accept a wide range of payment methods including debit/credit cards (Visa, Mastercard), bank transfers, Paystack, Flutterwave, and mobile money. For Nigerian customers, we also support direct bank deposits and USSD payments. All transactions are processed securely.

Yes! You can upgrade or downgrade your plan at any time from your dashboard. When you upgrade, you'll get instant access to the new features and only pay the prorated difference. Downgrades take effect at the start of your next billing cycle, so you keep your current features until then.

Yes, we offer a 14-day money-back guarantee on all plans. If you're not satisfied within the first 14 days of your subscription, contact our support team for a full refund. After 14 days, refunds are evaluated on a case-by-case basis. Please review our refund policy for full details.

CEZN does not charge any additional transaction fees on top of your subscription. However, payment gateways like Paystack and Flutterwave have their own processing fees (typically 1.5% for local transactions). These are standard industry rates and are charged by the payment providers, not by CEZN.

AI Agents are intelligent assistants built into your CEZN store. They can handle customer support by answering common questions, recommend products based on browsing behavior, write product descriptions, generate marketing copy, and even help manage your inventory. AI Agents work 24/7, helping you serve customers even when you're offline.

Absolutely! You can connect any custom domain to your CEZN store. Simply purchase a domain from any registrar, update your DNS settings to point to CEZN, and we'll handle the SSL certificate automatically. You also get a free yourstore.cezn.website subdomain to start with.

The Social Bot connects your CEZN store to Instagram, Facebook Messenger, and Telegram. When customers message your business on these platforms, the bot can automatically respond to inquiries, share product catalogs, process orders, and send order confirmations. You can customize the bot's responses and escalate complex queries to your team.

Security is our top priority. CEZN uses 256-bit SSL encryption for all data transmission, and your data is stored on secure cloud servers with daily automated backups. We are PCI-DSS compliant for payment processing, employ two-factor authentication, and perform regular security audits to keep your business and customer data safe.

CEZN maintains a 99.9% uptime guarantee. Our infrastructure is built on redundant cloud servers across multiple data centers. In the rare event of an outage, our engineering team is alerted instantly and works to restore service. We also provide a public status page where you can check real-time platform health.

Yes, you own your data. CEZN allows you to export your products, customers, orders, and reports in CSV or Excel format at any time from your dashboard. This ensures you're never locked into the platform and can take your data with you if you ever decide to move.

You can cancel your subscription anytime from your account settings. Go to Settings > Billing > Cancel Subscription. Your store will remain active until the end of your current billing period. We'll also send you a confirmation email. If you change your mind, you can reactivate within 30 days without losing your data.

Yes! With CEZN's Business and Enterprise plans, you can manage multiple stores from a single dashboard. Each store gets its own domain, theme, and product catalog. This is perfect for entrepreneurs running multiple brands or businesses in different niches. You can switch between stores with a single click.

Click the "Forgot Password" link on the login page and enter your registered email address. You'll receive a password reset link within a few minutes. Click the link, set your new password, and you're good to go. If you don't receive the email, check your spam folder or contact our support team for assistance.