Refund Policy
We want you to be completely satisfied with CEZN. Learn about our refund and cancellation policies.
1. Overview
At CEZN, we stand behind the quality of our platform and services. We understand that sometimes things don't work out as expected, and we want to make the refund process as straightforward as possible.
This Refund Policy outlines the circumstances under which you may be eligible for a refund, the process for requesting one, and any exceptions that may apply.
14-Day Window
Request a full refund within 14 days of your initial purchase
Fast Processing
Refunds are processed within 5-10 business days
Easy Process
Simple request process via email or support ticket
2. Refund Eligibility
You may be eligible for a refund if you meet the following criteria:
2.1 New Subscriptions
- Request made within 14 days of initial subscription purchase
- First-time subscribers only (not applicable to renewals)
- Account has not violated our Terms of Service
- No previous refund has been issued on the same account
2.2 Renewal Payments
For automatic renewal charges, you may be eligible for a refund if:
- You contact us within 48 hours of the renewal charge
- You did not use any premium features after the renewal date
- The renewal was unexpected due to a technical issue on our end
2.3 Service Issues
We may issue full or partial refunds if:
- Our service was significantly unavailable during your subscription period
- A critical feature advertised was not delivered as promised
- Technical issues on our end prevented you from using the service
3. Non-Refundable Items
The following items and situations are NOT eligible for refunds:
- Requests made after the 14-day money-back guarantee period
- One-time add-on purchases and marketplace items
- Domain registration fees (these are paid to third-party registrars)
- Custom development or consulting services
- Accounts terminated for Terms of Service violations
- Partial month refunds for mid-cycle cancellations
- Subscription renewals after 48 hours of the charge
- Currency conversion fees or payment processing fees
If you're unsure whether your situation qualifies for a refund, please contact our support team. We review each request on a case-by-case basis and aim to find a fair resolution.
4. How to Request a Refund
Follow these steps to request a refund:
Gather Information
Have your account email, subscription details, and reason for the refund ready.
Provide Details
Include your account email, transaction ID (if available), and reason for requesting a refund.
Wait for Review
Our team will review your request within 2-3 business days and respond with a decision.
Information to Include
Please include the following in your refund request:
- Your registered email address
- Order or transaction ID
- Date of purchase
- Reason for the refund request
- Any supporting documentation (screenshots, etc.)
5. Processing Time
Once your refund is approved:
Review Period
2-3 business days to review and approve your request
Processing
1-2 business days for us to process the refund
Bank Processing
5-10 business days for your bank to reflect the refund
Refunds are issued to the original payment method. If that method is no longer available, please contact us to arrange an alternative.
6. Subscription Cancellation
You can cancel your subscription at any time. Here's what happens when you cancel:
6.1 During Free Trial
- Cancel anytime during your trial period
- You won't be charged if you cancel before the trial ends
- Your access will continue until the trial period expires
6.2 Active Subscription
- You can cancel at any time through your account settings
- Your subscription will remain active until the end of the current billing period
- No partial refunds are provided for unused time within a billing period
- You will not be charged for the next billing cycle
6.3 Annual Subscriptions
- Annual subscriptions are eligible for refund within the first 14 days
- After 14 days, no refunds are provided, but you can continue using the service until the end of your annual term
- You may downgrade to a monthly plan at renewal
7. Plan Downgrades
If you want to switch to a lower-tier plan:
- You can downgrade at any time through your account settings
- The new plan pricing will take effect at your next billing cycle
- No refunds or credits are provided for the price difference
- You'll retain access to your current plan's features until the billing cycle ends
Tip: If you're considering downgrading due to cost concerns, contact our support team. We may be able to offer a custom solution that better fits your needs.
8. Chargebacks & Payment Disputes
We strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider.
Why Contact Us First?
- We can often resolve issues faster than the chargeback process
- Chargebacks may result in additional fees
- Filing a chargeback may lead to account suspension
Chargeback Policy
If you file a chargeback without first contacting us:
- Your account will be immediately suspended
- We will provide evidence to dispute fraudulent chargebacks
- If the chargeback is found to be invalid, you may be responsible for additional fees
9. Exceptions & Special Cases
We understand that every situation is unique. The following circumstances may warrant special consideration:
Medical Emergencies
Extended refund windows may be available for documented medical emergencies
Service Outages
Prorated credits or refunds for significant, unplanned service outages
Billing Errors
Full refunds for any billing errors or unauthorized charges
Regional Issues
Special consideration for users affected by regional service limitations
To request an exception, please contact our support team with relevant documentation.
10. Contact Us
If you have questions about our Refund Policy or need to request a refund, please contact us:
Support Ticket
Through your dashboard
Priority support for subscribers