Terms & Conditions
Please read these terms carefully before using the CEZN platform. They outline your rights and responsibilities as a user of our services.
By using CEZN's services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, you must not use our platform. Continued use of the platform constitutes acceptance of all terms outlined below.
1. Acceptance of Terms
By accessing or using the CEZN platform (available at cezn.website), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.
These terms apply to all visitors, users, sellers, and any other persons who access or use the platform. If you are using CEZN on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of CEZN after changes are posted constitutes acceptance of the revised terms.
1.1 Eligibility
To use CEZN, you must:
- Be at least 18 years of age, or the age of majority in your jurisdiction
- Have the legal capacity to enter into binding agreements
- Not be barred from using the platform under applicable laws
- Provide accurate, current, and complete registration information
2. Our Services
CEZN is an all-in-one business management, branding, and scaling platform. We provide the following services to our users:
E-Commerce
Build and manage your online store with integrated inventory and order management
AI Agents
Intelligent AI assistants for customer service, marketing, and business automation
Social Bot
Automated social media management and customer engagement tools
Analytics
Comprehensive business analytics and reporting dashboards
Custom Domains
Connect your own domain for a professional branded storefront
Payment Gateway
Secure payment processing with multiple payment method support
We continually improve and expand our services. Some features may be available only on certain subscription plans. CEZN reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice.
3. User Accounts
3.1 Account Creation
To access most features of CEZN, you must create an account. You agree to provide accurate and complete information during registration and to keep your account information up to date.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
- Keep your password confidential and not share it with anyone
- Notify us immediately if you suspect unauthorized access to your account
- Accept responsibility for all activities that occur under your account
- Use a strong, unique password and enable two-factor authentication when available
3.3 Account Types
CEZN offers different account types including buyer accounts, seller accounts, and business accounts. Each account type has specific features, capabilities, and obligations. By creating an account, you agree to the specific terms applicable to your account type.
CEZN reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or remain inactive for an extended period. Account termination may result in loss of data associated with the account.
4. Prohibited Activities
When using CEZN, you agree not to engage in any of the following activities. Violation of these prohibitions may result in immediate account termination and legal action.
Illegal Activities
Any activity that violates local, national, or international law
Fraud
Deceptive practices, false listings, or fake reviews
Harassment
Bullying, threats, hate speech, or discriminatory behavior
IP Infringement
Selling counterfeit goods or violating trademarks and copyrights
Malware
Distributing viruses, trojans, or any harmful software
Spam
Sending unsolicited messages, bulk emails, or promotional spam
Data Scraping
Unauthorized extraction of data from the platform using bots or scripts
Impersonation
Falsely representing yourself as another person or entity
If you become aware of any prohibited activities on the platform, please report them immediately to [email protected]. We take all reports seriously and will investigate promptly.
5. Intellectual Property
5.1 CEZN's Intellectual Property
All content, features, and functionality of the CEZN platform -- including but not limited to text, graphics, logos, icons, images, audio, video, software, and code -- are the exclusive property of CEZN and are protected by international copyright, trademark, and other intellectual property laws.
5.2 User Content
You retain ownership of content you upload to CEZN (such as product listings, images, and descriptions). However, by uploading content, you grant CEZN a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content in connection with operating and promoting the platform.
5.3 Trademarks
The CEZN name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of CEZN. You may not use these marks without our prior written permission.
If you believe any content on CEZN infringes on your intellectual property rights, please contact us at [email protected] with details of the alleged infringement.
6. Payment Terms
6.1 Pricing
All prices on CEZN are displayed in Nigerian Naira (NGN) unless otherwise stated. Prices are subject to change without notice, though any changes will not affect orders already placed.
6.2 Payment Methods
CEZN accepts payments through various methods including bank transfers, debit/credit cards, and mobile money. All payment processing is handled by PCI-DSS compliant third-party providers.
6.3 Subscription Billing
If you subscribe to a paid plan, you agree to the following:
- Subscription fees are billed in advance on a monthly or annual basis
- Your subscription will automatically renew unless you cancel before the renewal date
- Refunds are subject to our Refund Policy
- We may change subscription prices with 30 days advance notice
6.4 Seller Payments
Sellers on CEZN receive payments according to the platform's payment schedule. CEZN may deduct applicable fees, commissions, and taxes before disbursing funds to sellers.
Failure to pay subscription fees may result in account downgrade or suspension. All outstanding balances must be settled before account reactivation.
7. Limitation of Liability
To the maximum extent permitted by applicable law:
- CEZN provides the platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied
- We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components
- CEZN shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the platform
- Our total liability for any claims arising from these terms or your use of the platform shall not exceed the amount you paid to CEZN in the 12 months preceding the claim
7.1 Third-Party Content
CEZN is a marketplace platform. We are not responsible for the quality, safety, legality, or any other aspect of products or services offered by sellers on the platform. Transactions between buyers and sellers are the sole responsibility of the parties involved.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.
8. Termination
8.1 Termination by You
You may terminate your account at any time by contacting our support team or through your account settings. Upon termination:
- Your access to the platform will be immediately revoked
- Any pending transactions may be completed or cancelled at our discretion
- Your data will be handled in accordance with our Privacy Policy
- No refunds will be issued for the remaining period of any active subscription
8.2 Termination by CEZN
We may terminate or suspend your account immediately, without prior notice, if:
- You breach any provision of these Terms and Conditions
- We are required to do so by law or legal process
- Your account has been inactive for more than 12 consecutive months
- We determine that your activities are harmful to CEZN, other users, or third parties
Sections that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) shall remain in effect after your account is terminated.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
Any disputes arising from or relating to these terms or your use of CEZN shall be resolved through:
- Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation for a period of 30 days.
- Mediation: If negotiation fails, the parties shall submit the dispute to mediation under the rules of the Lagos Court of Arbitration.
- Arbitration: If mediation fails, the dispute shall be resolved by binding arbitration in Lagos, Nigeria.
Nothing in these terms shall prevent either party from seeking injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
10. Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please do not hesitate to contact us:
Legal Team
We aim to respond to all inquiries within 5 business days. For urgent legal matters, please include "URGENT" in your email subject line.