Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use CEZN.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes information you provide directly and information we collect automatically.
1.1 Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name and display name
- Email address and phone number
- Billing and shipping addresses
- Date of birth (where required for age verification)
- Profile photo and bio (optional)
1.2 Usage Data
We automatically collect information about how you interact with our platform:
- Pages visited, features used, and time spent on each page
- Device type, operating system, and browser information
- IP address and approximate geographic location
- Referring URLs and search queries
- Click patterns and navigation paths
1.3 Transaction Data
When you make purchases or conduct transactions, we collect:
- Payment method details (card type, last four digits)
- Transaction amounts, dates, and order history
- Shipping information and delivery preferences
- Refund and dispute records
| Data Type | Examples | Purpose |
|---|---|---|
| Personal | Name, email, phone | Account creation, communication |
| Usage | Pages visited, device info | Analytics, UX improvement |
| Transaction | Order history, payment method | Order processing, fraud prevention |
| Technical | IP address, browser, cookies | Security, performance optimization |
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To create and manage your account, process orders, and enable platform features
- Communication: To send order confirmations, shipping updates, and respond to support inquiries
- Personalization: To tailor product recommendations and content to your interests and preferences
- Security: To detect and prevent fraud, unauthorized access, and other malicious activities
- Analytics: To understand how our platform is used and identify areas for improvement
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Marketing: To send promotional offers and updates about new features, with your consent
We will never sell your personal information to third parties for advertising purposes. Your data is only shared as described in Section 3 of this policy.
3. Data Sharing
We may share your information with third parties only in the following circumstances:
3.1 Service Providers
We work with trusted third-party service providers who assist us in operating our platform, including:
- Payment processors (Paystack, Flutterwave) for secure transaction handling
- Cloud hosting providers for data storage and infrastructure
- Email and SMS service providers for communications
- Analytics providers for platform usage insights
3.2 Sellers and Buyers
When you make a purchase, necessary transaction details are shared with the seller to fulfill your order. Similarly, sellers receive buyer shipping information to process deliveries.
3.3 Legal Requirements
We may disclose your information when required by law, in response to legal processes, or to protect the rights, property, or safety of CEZN, our users, or others.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in advance.
4. Data Security
We take the security of your personal information seriously and implement a range of measures to protect it:
- Encryption: All data in transit is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.
- Access Controls: Strict role-based access controls ensure only authorized personnel can access personal data.
- Monitoring: We employ continuous monitoring and intrusion detection systems to identify potential threats.
- Regular Audits: Our security practices are regularly audited and updated to address emerging threats.
- Secure Payments: Payment processing is handled by PCI-DSS compliant providers. We never store full card numbers on our servers.
While we implement robust security measures, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and enable two-factor authentication on your account.
5. Your Rights
You have several rights regarding your personal information. You can exercise these rights at any time by contacting us.
Access Data
Request a copy of the personal data we hold about you
Correct Data
Request corrections to inaccurate or incomplete data
Delete Data
Request deletion of your personal data from our systems
Data Portability
Receive your data in a portable, machine-readable format
Restrict Processing
Request limited processing of your personal data
Object Processing
Object to certain types of data processing activities
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Children's Privacy
CEZN is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
If we discover that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete that information from our servers.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.
Users between the ages of 13 and 18 should review this privacy policy with a parent or guardian before using our services.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email or through a prominent notice on our platform
- Provide a summary of the key changes made
- Where required by law, obtain your consent before applying changes
We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Privacy Team
We aim to respond to all privacy-related inquiries within 30 business days.
